Refund policy

Refund Policy for Digital Downloads

We understand the importance of delivering quality digital products. This refund policy applies to all digital downloads purchased from our store.

Refund Eligibility
Our policy allows for refunds only under the following conditions:

• Faulty Download: If the file is corrupted, incomplete, or cannot be downloaded successfully after multiple attempts.
• Misrepresentation: If the product you received significantly differs from its description or preview on our website.

Online Business Advisory Services: We are not positioned to offer refunds for Online Business Advisory services once these services have been delivered. 

Refund Requests
To request a refund, please contact us at info@qbiz.au within 14 days of purchasing. Include the following details in your request:

• Order confirmation or proof of purchase.
• Description of the issue (e.g., faulty download or misrepresentation).
• Screenshots or other evidence supporting your claim, if applicable.

Refund Process
Once your request is received, we will:

1. Review your submission to confirm eligibility.
2. Notify you of our decision within three business days.
3. If approved, refund your original payment method within ten business days.

Important Notes

• Due to the nature of digital products, we do not accept refund requests for change of mind or accidental purchases.
• Refunds will not be granted for purchases older than 14 days.
• Please ensure you carefully review the product description and preview before completing your purchase.

Contact Us
If you have any questions about this policy or need assistance, don't hesitate to get in touch with us at info@qbiz.au.